Connecting WhatsApp Business to Inquiru

Connect your WhatsApp Business API number, register the Meta webhook, and assign an AI agent to reply and escalate via WhatsApp.

WhatsApp Business

Connecting Facebook and Instagram DMs to Inquiru

Connect Facebook Page and linked Instagram Business DMs with one Meta integration, register webhooks, and assign your AI agent.

Facebook & Instagram

Reading the Agent Performance report

The Agent Performance report compares each agent's conversations, resolution and escalation rates, and confidence in a sortable, exportable table.

Agent performance

Reports overview and KPIs

The Reports overview shows period KPIs — conversations, resolution and escalation rates, confidence, credits, and messages — with daily and outcome charts.

Reports overview

Team roles and permissions explained

Inquiru has four roles — Owner, Admin, Agent, and Light Agent — each granting a different level of access to configuration, billing, and the helpdesk.

Team & roles

Configuring Zendesk skills for your agent

Set up built-in and configurable Zendesk skills — assign, tag, set status, apply macros, and update tickets — for both email and chat conversations.

Zendesk skills