Slack Assist (two-way)

Saving team notes to the knowledge base via Slack @mention

Mention the Inquiru bot in Slack to save, list, edit, or delete urgent notes that are instantly added to your agent's knowledge base.

Setting up Slack Assist for two-way team escalation

Slack Assist lets your agent ask your team a question in a Slack thread, wait for a reply, and relay a polished answer back to the customer.