Helpdesk

Notifications

Browser and sound alerts so you never miss a ticket that needs you.

1 article

Ticket queue, views & filters

2 articles

Working with tickets (status, priority, replies, notes, history)

2 articles

Agent presence

1 article

Customers view

1 article

Settings & agent groups

1 article

Keyboard shortcuts

Speed up ticket triage without touching the mouse.

1 article

Canned replies

Insert ready-made reply templates without retyping the same answers.

1 article

Multiple agents on a ticket

See who else is looking at a ticket and avoid double-replying.

1 article

Attachments

Attach screenshots and files to replies and internal notes.

1 article

Outbound Webhooks

Receive ticket lifecycle events into your own systems

1 article