Inquiru Live Chat (native widget)

Setting agent avatars in Live Chat

Every chat bubble in Live Chat now shows an avatar — the bot's photo for AI replies, and each human agent's own photo (or initials) for their replies.

Showing queue position and estimated wait time in Live Chat

Let escalated Live Chat visitors see their place in line and/or an estimated wait time — each shown independently, and updated live as the queue moves.

Setting up the Inquiru Live Chat widget

Embed Inquiru's native AI chat widget on any website, configure its appearance, use a custom launcher, and handle escalations.

Identifying visitors and passing metadata in Live Chat

Attach known user identities and custom metadata to Live Chat sessions for personalisation and per-user authenticated API calls.

Using proactive triggers in Live Chat

Automatically surface a chat bubble based on visitor behaviour using URL, time, scroll, exit intent, inactivity, and custom event triggers.