How skills work

How the Skills page works

The Skills page lists every active agent capability grouped by type. Each skill appears only once its integration is connected and active.

Configuring Freshdesk skills for your agent

Set up Freshdesk skills so your AI can assign tickets, tag them, change status, and add private notes during a conversation.

Configuring LiveChat skills for your agent

Set up LiveChat skills so your AI can transfer chats to agents or groups, tag chats, close them, and add internal notes during a conversation.

Configuring Intercom skills for your agent

Set up Intercom skills so your AI can assign to admins or teams, tag conversations, change status, and add internal notes — plus per-agent access.