Audit log
Updated August 8, 2026
What the audit log tracks
The audit log records sensitive account-level actions taken on your workspace — deletions, data exports, and admin-level changes — so Owners and Admins can review who did what and when.
- Tenant deletion
- Data subject access request (DSAR) exports and customer data erasure
- Conversation deletion
- Removing a user from the team
- Credit top-ups applied by support
This is separate from a ticket's own History panel, which tracks changes to that specific ticket (status, priority, assignment, and so on). The audit log covers workspace-wide actions, not per-ticket activity.
Viewing the log
- Go to Audit Log in the sidebar (visible to Owners and Admins only).
- Filter by action, resource type, or resource ID to narrow the list.
- Click the
{…}link on any row to expand its full metadata.
Each entry shows who performed the action (by email, where available), what they did, and when.