Setting agent avatars in Live Chat
Updated August 2, 2026
What shows where
Each message bubble in the widget now has a small avatar next to it:
- AI replies use the bot avatar already configured for the widget (Integrations → your Live Chat integration → Widget Configuration → Avatar URL) — the same image shown in the panel header.
- Human agent replies use that specific agent's own photo, so a visitor can tell which teammate they're talking to across a conversation, not just "a human replied."
Setting your own avatar
Go to Settings → Your Profile and click Upload photo. Accepts JPEG, PNG, WebP, or GIF, up to 512 KB. It updates everywhere your messages appear in Live Chat immediately.
If an agent hasn't uploaded a photo
Their messages show a neutral circle with their initial instead of a broken image — there's no required setup before an agent can start replying.
Existing conversations
A returning visitor reloading the page sees the correct avatar for past messages too, not just new ones — each message remembers who sent it and what their avatar was at the time, so a later photo change doesn't rewrite the visitor's history.