Setting up the Inquiru Live Chat widget

About Inquiru Live Chat

The native Inquiru widget lets you embed a real-time AI chat on any website — no Zendesk or Intercom account required.

Creating a Live Chat integration

Go to Integrations → Connect and select Inquiru Live Chat.
Configure the widget appearance: bot name, brand colour, welcome message, position (bottom-right or bottom-left), offset spacing, and an optional avatar URL.
Assign an Inquiru agent and save.

Embedding the widget

After saving, expand the integration card. Copy the Embed Code snippet and paste it before the </body> tag on any page you want the chat button to appear. The script loads asynchronously and does not block page rendering.

Custom launcher (hide default button)

Enable Use custom launcher in the widget settings to hide the built-in floating chat button entirely. You can then control the widget from your own UI using the JS API:

Inquiru('open') — Open the chat window
Inquiru('close') — Close the chat window
Inquiru('toggle') — Toggle open / closed

This is useful when you want to trigger the chat from a button already in your page design, or programmatically open it after a user action.

Session persistence

A session ID is created on first visit and stored in localStorage under the key iq_session_<widgetId>. Returning visitors automatically resume their previous conversation and see their chat history.

Escalation in the widget

If the agent's confidence falls below its threshold, the conversation is escalated. The visitor sees a handoff message in the chat panel. You and your team are notified via Slack webhook or email (configured on the agent's escalation settings). The conversation then appears as Escalated in the Live Chat inbox where a human agent can reply directly.