Verifying and troubleshooting your Zendesk integration
Updated June 14, 2026
Submitting a test ticket
Create a ticket in Zendesk from your test account. Within a few seconds the AI agent should post a public reply on the ticket. The conversation also appears in Inquiru under the Conversations page.
Checking webhook delivery in Zendesk
In Zendesk, go to Admin Centre → Apps and Integrations → Webhooks, click your webhook, and open the Activity tab. Each delivery attempt is listed with the HTTP status code returned by Inquiru:
- 200 — the ticket was accepted and queued.
- 400 — almost always means the JSON body is malformed. Check that all string fields use
| json_escapeand that all values are quoted.
Why Messaging and Chat must be excluded from Trigger 1
Zendesk Messaging chat sessions create a Zendesk ticket, and each customer chat message becomes a public comment on that ticket. If Messaging or Chat were allowed in Trigger 1, Inquiru would reply twice for every chat message — once via the real-time Sunshine Conversations path and once as a ticket comment. Always exclude them from Trigger 1; they are handled exclusively by the Sunshine webhook.