Testing an agent and the View Details inspector
Updated June 14, 2026
Testing an agent
Always test an agent before going live using the built-in tools on its Configure page.
Test chat window
Use the built-in chat interface to send test messages and see exactly how the agent will respond.
Customer ID (optional)
Enter a customer ID to simulate a real customer. If a CRM, Data Warehouse, or Custom Data Connector is configured, the agent will fetch that customer's data and factor it into its reply.
Confidence badge
Each test reply shows a colour-coded confidence score:
- ≥ 80%
- 60–80%
- < 60%
The View Details inspector
Click View details under any reply to open a tabbed inspector showing the full context sent to the AI on that turn:
- Tools — every tool the agent called, with its exact input and the result returned.
- System Prompt — the complete system prompt including customer context and instructions.
- Messages — the full conversation payload sent to the API.
- Knowledge — matched knowledge base chunks with their similarity scores.
- CRM — customer attributes fetched from your connected CRM.
- Warehouse Data — results from any active Data Warehouse SQL queries.
- Custom Connectors — data returned by any active Custom Data Connectors.
- Raw Response — the unformatted reply from the AI.