Team roles and permissions explained
Updated June 14, 2026
Roles overview
Multiple team members can access a single Inquiru workspace. Each member is assigned a role that controls what they can see and do. Manage your team at Dashboard → Team.
Owner
Full access — billing, team management, API keys, BYOK model settings, agents, skills, integrations, warehouses, and all configuration. There must always be at least one Owner in the workspace. Owners can promote or demote any user to any role.
Admin
Everything an Owner can do except billing and API key management. Admins can manage agents, skills, integrations, and warehouses, and can invite or remove Agent and Light Agent users. Admins cannot invite other Admins or Owners, and cannot change the role of an Owner.
Agent
Access to the Helpdesk portal (handle tickets, reply, update status/priority/tags/assignee), test agents in read-only mode, view conversations and reports. Cannot configure agents, skills, integrations, or billing.
Light Agent
Read-only access to the Helpdesk — can view ticket threads and customer history but cannot reply, update metadata, or add notes. Suitable for supervisors or stakeholders who need visibility only.