Managing categories and articles
Updated August 2, 2026
Categories & articles
Organise your Help Center content into categories, sub-categories, and articles.
Creating categories
Click New Category to create a top-level section (e.g. "Getting Started", "Billing", "Troubleshooting"). Each category can have an emoji icon and any number of sub-categories to organise articles further.
Sub-categories
Expand a category card and click Add sub-category to create nested groupings. Sub-categories appear as sections within the category on the public Help Center.
Reordering
Use the ▲ Up / ▼ Down buttons on each category card to control the order they appear on the public Help Center.
Articles
Articles belong to a category (or sub-category). Each article has:
- Title and Body (rich text / Markdown)
- Status — Draft (hidden from public) or Published (visible to customers)
- Trending flag — marks the article as a trending topic on the Help Center homepage
- View count, upvotes, and downvotes — automatically tracked as customers read and rate articles
Bulk actions
Select multiple articles using the checkboxes and use the bulk toolbar to Publish or Unpublish them all at once.